Privacy Policy

1. Who We Are

Oaklands Flats (Poulton) Limited ("we," "us," "our") is the data controller for the information collected via the Stocks Court website (stockscourt.co.uk). We are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect your personal data.

2. What Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, current address at Stocks Court.
  • Emergency Contact Details: As provided by you during registration.
  • Technical Data: IP address, browser type, and version, time zone setting, operating system, and platform when you visit our Website.
  • Usage Data: Information about how you use our Website and Portal.

3. How We Use Your Information

We use your data for the following purposes based on our legitimate interest in managing the property and communicating with our residents:

  • To Manage Your Account: To verify your status as a resident, approve your registration, and provide you with access to the residents' Portal.
  • To Communicate With You: To send important updates regarding maintenance, security, and other community matters.
  • To Provide Support: To respond to your enquiries submitted via our contact forms or helpdesk email.
  • To Improve Our Website: To analyze how the Website is used to improve its functionality and user experience.

4. Data Storage and Security

  • All personal data you provide to us is stored on secure servers located within the United Kingdom.
  • Our website is hosted by our data processor, Heart Internet Limited, who are bound by strict data protection obligations.
  • We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, use, alteration, or disclosure.

5. Data Retention

We will only retain your personal data for as long as you are a resident at Stocks Court and for a reasonable period thereafter to comply with any legal or reporting requirements. Once your data is no longer needed, it will be securely deleted.

6. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. Your information will only be accessed by authorized personnel (e.g., the Stocks Court manager) for the purposes of managing the property and the Website. We may disclose data to service providers (like our hosting company) only when necessary to provide our services.

7. Your Data Protection Rights

Under UK data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to correct information you think is inaccurate.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

To exercise any of these rights, please contact us at help@stockscourt.co.uk.

8. Cookies

Our website may use "cookies" to enhance user experience. These are typically essential cookies required for the site to function, such as remembering that you are logged in.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at help@stockscourt.co.uk.